Posts Tagged with #Scarlet Lady

Blog Post

Virgin Voyages Casino Program Questions and Answers

The brand new, adults-only cruise line, Virgin Voyages, has so much to offer. Incredible entertainment, exciting ports, and 20+ restaurants are only the beginning. But we know what you're here for... The casino baby! Being that this is a new cruise line, there are lots of questions that need answers. URComped CEO, Craig Shacklett, interviews Virgin Voyages' Casino Player Program Manager, Jennifer Wengert, to get the inside scoop!

Learn how Virgin is implementing new safety measures due to the pandemic.

Looking to get Virgin Voyages COMPED? Make sure you are signed up for URComped!

Virgin Voyages Casino Questions

How many Slot Machines are on The Scarlet Lady?

115 slot machines are on The Scarlet Lady and they're all new games, very recognizable, bonus games, as well as video poker.

Video Reference: 1:06

What table games are on The Scarlet Lady?

The Scarlet Lady features 10 table games. That includes roulette, craps, blackjack, three-card, and Baccarat. All of their tables can be flipped between the blackjack and the Baccarat. So if they need to make arrangements because they have more Baccarat players onboard, they can take care of that immediately.

Video Reference: 1:22

How do players get cash out on Virgin Voyages?

Virgin Voyages is all about technology. And they've created "wearables" which are similar an apple watch or a high-tech bracelet that you would wear on your wrist. Players can tap the machine with their wearable and download cash into the machine. There will be tablets at the table games players can tap and will be able to access cash as well. Right now, that goes straight to the player's folio and the limit is $1500 dollars a day currently. That's a no-fee on the folio. Virgin Voyages also provides kiosks, that are similar to ATM machines, throughout the casino for players to draw cash. They will have a cash desk and cash advance option as well.

Video Reference: 2:07

Will Virgin Voyages have a casino loyalty program?

Absolutely! Virgin Voyages is currently working on building its loyalty program to provide benefits that make sense to you! It'll be innovative and different from any other program out there on the seas as well as land. 

Video Reference: 3:17

Are drinks in The Scarlet Lady's casino comped?

As long as you are a pre-booked comp customer in a balcony cabin or above, Virgin Voyages provide free drinks within the casino.

Video Reference: 3:58

What is smoking/ non-smoking section like in the casino on The Scarlet Lady?

The Scarlet Lady has a smoking lounge that is connected to the casino. There are slot machines in the smoking lounge. If you do need to take a quick smoke break, your spot will be held at the table. 

Video Reference: 6:37

How are casino points tracked on Virgin Voyages?

Virgin Voyages will not have Sea Pass Cards, but instead, passengers will use their wearable (which they'll receive no later than 2 weeks prior to sailing). Within the casino, Virgin provides tablets on the tables for you that you scan your wearable to tap in and tap out if you want to get rated. The same process is done with the slot machines with a tap in/tap out process. The wearables also escalate the check-in process, the same application applies. They have tablets where you just scan your wearable and present your passport in hand. And then you're on board with no check-in lines.

Video Reference: 7:19

How do you book your next comped cruise on Virgin Voyages?

Virgin Voyages recommends utilizing the same outlet you booked your first comped cruise to begin. So if you booked your first Virgin Voyages comped cruise, through URComped, give us a call and let us know you'd like to sail again. If you are not a URComped member and are interested in getting comped on Virgin Voyages, sign up for URComped (ITS FREE) and upload images of the previous casino offers you've received from cruise lines or casinos to see what you qualify for.

Video Reference: 14:30

The Difference with Virgin Voyages

Are there packages, Wi-Fi, or premium dinners on Virgin Voyages?

Virgin is unique in the fact that they don't charge for Wi-Fi, gratuities, soda, water, expressos, coffee, and onboard restaurants. The reason being that's all they provide onboard. They will have 20+ restaurants for you to dine in. So there won't be dining halls or buffets. They do have a 24-hour diner in case customers get hungry late at night. They provide Michelin star-rated chefs as part of the Virgin experience. 

Video Reference: 4:45

What is the "Suite Minibar Stocking Option"?

If you are booked in a suite, Virgin Voyages will stock the minibar for you with a complimentary round of bottles of alcohol provided.

Video Reference: 5:57

What is the Virgin Voyages Ap like?

The app is actually utilized to make all of your bookings for the restaurants onboard as well as room service. If you shake your phone, while the app is opened, champagne magically shows up where you're at. There are going to be even more fun innovations like that on there as well. You'll get alerted of fun events happening and it allows more interactions with the sailer onboard. There are no phones in the cabin. Anything that can be done onboard is used through the app.

Video Reference: 8:25

What is the dress code on Virgin Voyages?

Virgin Voyages does not have a dress code. "Come as you are," but if you are wanting to wear something different, they will have plenty of retail outlets for you to browse through. There is also a tattoo parlor on board!

Video Reference: 10:43

What are The Scarlet Lady Itinerary options?

The Scarlet Lady has 4-5 night itineraries currently leaving from Miami, FL. They either stop in Puerto Plata, Costa Maya, Key West, Playa Del Carmen and every single one of their sailings stop in Bimini. They have the exclusivity in Bimini, meaning no other cruise line will be there. Virgin owns a beach club that they built that has full-service bars, restaurants, pool, lounge chairs, and cabanas. 

Video Reference: 11:59

Does Virgin Voyages offer shore excursions?

Yes, and Virgin Voyages calls their excursion options "shore things" and they're offered to book through the App or by calling direct.

Video Reference: 13:14

Can you book a back-to-back on Virgin?

Yes, and it is recommended because the itineraries vary back to back, so you can really explore and experience more with Virgin. They are coming out with a  seven-night Mediterranean sailing onboard The Valiant Lady next year in April 2021. 

Video Reference: 13:39

Read More about Virgin Voyages Casino Program

What is URComped?

URComped works with Casino Partners to give Qualified Members new offers (comps) to Caribbean Resorts and Cruise Lines that they have never been to/ played at before. Think you may be qualified?? SIGN UP (IT'S FREE) upload offers that you've received from either land-based casinos or cruise lines to see what NEW COMPS you qualify for!

Read More..

Blog Post

Virgin Voyages Casino Program

Virgin Voyages is a brand new modern luxury cruise line that is not only ALL-INCLUSIVE (gratuities, wifi, dining, and basic beverages onboard), but it is also Adults only (18+)! EVERYTHING is all-inclusive on the ship EXCEPT alcohol. Virgin Voyages DOES NOT sell drink packages so all drinks are a la carte except for the comp drinks in the casino (if you qualify). This tech-savvy ship does not use "Sea Pass" cards like traditional ships, but instead uses wrist wearables that do it all! Wave your wrist wearable at any iPad on the ship and instantly access dinner reservations, showtimes, events and more.

This ship creates a Sexy Cosmo Vegas vibe for passengers to enjoy. There are a variety restaurants to choose from, as well as plenty of group workout classes to attend (depending on your style). And of course, there is an exciting nightlife packed with dance clubs, parties, and more.

This technologically advanced ship is INCREDIBLE, and unlike any other ship on the seas! 

Looking to get on Virgin Voyages COMPED? Make sure you are signed up on URComped

About The Scarlet Lady:

The ship's headcount is around 2800, making it in comparison to the size of a Celebrity Cruise Line ship like the Celebrity Equinox. All Cabins are on decks 8-14 for easy access to all the amenities on the upper decks

Virgin Voyages Sailings: 

Every itinerary includes a stop in the brand new custom port in Bimini Island, Bahamas. This is the first and only cruise line to stop in Bimini where they have their own private Bimini Beach Club for Virgin Voyages passengers. It is fabulous! The casino will open at 10 pm the day that the ship is at Bimini Port. Itineraries are 4-5 nights sailing out of Miami but back to back reservations are an option and highly recommended! Each back to back sailing will be different, so you'll get to experience even more on a 9 NT cruise!

Virgin Voyages Itineraries:

The Fire and Sunset Soirees Cruise is a plethora of sunsets, lights, parties, surprises and more! This 4-Night sailing leaves from Miami to the gorgeous city of Key West. You'll have from 8 am to 7 pm to explore shops on Duvall street, visit Mallory square, or enjoy a day at the beach. Virgin Voyages is the only cruise line to currently port at Bimini! The next day you'll have from 10 am to midnight to spend at The Beach Club at Bimini, Bahamas- complete with a fun-filled bonfire bash under the stars. Then enjoy a fabulous day at sea until returning to Miami.

The 5-Night Riviera Maya Cruise sails to one of the most enjoyed destinations in the Caribbean... Cozumel, Mexico! This is an island with endless activities. From incredible snorkeling experiences, horseback riding on the beach, or incredible shopping and restaurants, this port has it all. Then journey to Bimini, the Bahamas where you'll have the day to hang out at The Beach Club at Bimini, Bahamas- complete with a fun-filled bonfire bash under the stars.

The Mayan Sol 5-Night itinerary includes Costa Maya, Mexico! From this port, you can explore ancient Mayan Ruins, venture to Maya, The Lost Mayan Kingdom water park, or spend a day enjoying all the shopping, swimming, and restaurants this port offers. Next, you'll cruise to Bimini, where you'll have the day to hang out at The Beach Club at Bimini, Bahamas- complete with a fun-filled bonfire bash under the stars.

How to book Virgin Voyages:

First thing you should do is talk to your URComped host be either emailing or texting 972-788-1785 and letting them know which sailing you are interested in. 

Every guest will need an address, email address and passport (no exceptions!) An address is required because Virgin Voyages does not use "Sea Pass" cards instead their system is a wearable bracelet and all wearables will be mailed to the address provided. This means no check-in lines!!!

Taxes & fees range from $150-$200 per person depending on the itinerary and all bookings will cancel within 48hrs if payment hasn’t been made (even for comped sailings)

Your online profile will allow you to access the Virgin Voyages App. The Virgin Voyages App is essential! (Read more under On-Board). You will receive your wrist wearables as well as a welcome package in the mail after booking. The welcome packet will explain what is to be expected on the ship as well as how everything onboard works and your credit card on file will automatically be attached to your wearable.

Changes and upgrades: 

You also have until 45 days of the reservation to make changes to your booking through your online profile(sail date, guest information, etc). Then within 45 days of the sailing, if you want to change booking details, it must be done directly and manually through Virgin Voyages staff.  If you wish to upgrade your cabin, you can pay an upgrade fee at the prevailing rate. (Rates change daily). Comped Casino guests must call direct to Virgin Voyages in order to get the prevailing rates. 

If you wish to add a 3rd or 4th guest to your comped room, casino guests must call direct to Virgin Voyages in order to get rates and pay.


There is a cancellation fee of $500 for suite bookings if you cancel within 72hrs of the sailing.


You will have to present your wearable as well as your passport to check-in. Everyone must present a passport, that is the only documentation accepted!

Onboard The Scarlet Lady:

In order to request any service while onboard the ship, you have to use the Virgin Voyages App. Just wave your wristband at the iPads located around the ship or use your own device.

There is NO traditional dining hall onboard because every one of the 15 restaurants on the ship is included!

There are 2 Nightclubs onboard which stay open til 3-4 AM every night. There is even a Nightclub attached to the casino so the music and dancing travel onto the game floor. 

Or if you're feeling adventurous and want to remember your cruise forever, they have a fully operational tattoo parlor as well next to the casino!

There are several Karaoke Parlors which are private rooms for you and friends to sing it out! 

Virgin Voyages Casino onboard the Scarlet Lady

Your wearable wristband also allows you to "Tap and Play" at any slot machine in the casino. Your casino play is tracked through your wearable, even at the tables! So if your bet increases, it is tracked! No more fumbling for your room card when you sit down at a table!

You can also download money directly into machines to save you from carrying cash or walking back to the cage.

Onboard they have Craps, Blackjack, Baccarat, Roulette and of course: slots!

Folio charge limit is $1000 per day, but an unlimited amount can be taken out of the cash desk as long as authorization is approved. Wire Transfers and credit lines will be available. (More information coming soon!)

The Casino Host on The Scarlet Lady is Graeme.

Casino Games:

115 Slot Machines and 10 Gaming Tables:

Craps: 1 Craps Table (odds 3,4,5Xs) They do allow side bets/ bonus bet up to 5xs off

Roulette: 2 x Roulette Tables (Can be European or American wheel)

Texas Hold'em: 1 x Electronic Texas Hold’em (not a live dealt game)

Blackjack: 1 x single deck blackjack (odds 6/5)

And More: 5 x tables that include- blackjack (odds 3/2), three card poker, Ultimate Texas Hold’em and Baccarat. (flip tables)

Casino Hours:

Open when in International waters

Closed in port (Opens at 10 pm on Bimini Day)

Casino hours vary based on business demands

Casino Comps onboard Virgin Voyages:

The casino will offer comps based on play. Players who qualify for a Comp Balcony or higher will receive free drinks in the casino (player and guest) and players who qualify for a suite will receive waived cash desk fees/ credit card fees. Taxes & fees are required. Taxes & fees range from $150-$200 per person depending on the itinerary. 

Casino Player Program:

Player Loyalty Program is in development. Points system information coming soon! (February). Virgin Voyages, as of now, will NOT be doing a "status match" program to match other cruise line's loyalty statuses.

WANT TO LEARN MORE? Watch our Virgin Voyages Casino Program Questions and Answers!

Casino Offers for Virgin Voyages:

Already receive Comp offers from your land-based casino or cruise line? Sign up for URComped (Its FREE) and upload your current offers to see what NEW casino offers you qualify for! View Casino Offers for Virgin Voyages- The Scarlet Lady! 

Read More..