Posts Tagged with #Virgin Voyages

Pearlean

Scarlet Lady

Beautiful ship
Loved it
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Pearlean

Scarlet Lady

Amazing
The ships decor was fabulous, the food was fantastic, the video games and toys on the rooftop were so cool, the tablet that controlled everything from the curtains to the lights was awesome, the casino had a great variety of slots- very tight, the basic internet was basic. Excellent cruise! Thank you Jessica fir comped balcony cabin
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Scarlet Lady

Making Unique Ship Happen !
Scarlett Lady is Mermazing 🚢🧜🏻‍♀️🧜🏻‍♂️ The space is crisp and fun . The crew is new and excited . The rooms are fantastic and we love the hammock. The Food is over the top unique and delish make sure to eat at these restaurants Gumbae , Pink Aguave , Razzle Dazzle , Test Kitchen & The Wake for one brunch and one Dinner. The Casino is very small but fun .The casino bar is fantastic and staff as well.
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cardqueen

Scarlet Lady

Slots
Need more updated slot machines. Too many outdated machines. Casino small and machines very tight.
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Blog Post

Vaccinated and Unvaccinated Cruise Policies (MSC and Virgin Voyages)

MSC Cruise Line

Guests who are not fully vaccinated will be required to purchase MSC Cruises’ Travel Insurance & COVID-19 Protection Services, which must be purchased prior to making the final payment, and will be subject to more stringent protocols on board. At the present, these include but are not limited to the required purchase of an MSC Cruises sponsored shore excursions in order to go ashore and required testing upon embarkation and while on board.  Go to https://www.msccruisesusa.com/health-and-safety-measures to learn more.

The Bahamian Government announced, recently, that cruise ships will only be permitted to enter a Bahamian port, including private destinations, if all passengers ages 12 and older are fully vaccinated.

Bahamas and Caribbean Cruises: https://www.msccruisesusa.com/health-and-safety-measures/caribbean-cruises

Europe Cruises: https://www.msccruisesusa.com/health-and-safety-measures/europe-cruises

Virgin Voyages

Virgin Voyages is currently requiring vaccinations for both Crew and Sailors. Sailors should prepare to bring their vaccine card administered from the NHS or present their NHS App vaccine record live on their phone. Additional information around vaccination protocols will be confirmed closer to sailing.

Please go to https://help.virginvoyages.com/helpportal/s/helpcategory to learn more.

The Bahamian Government announced, recently, that cruise ships will only be permitted to enter a Bahamian port, including private destinations, if all passengers ages 12 and older are fully vaccinated.

*Please note that the above information is subject to change at any time. For the most current information and updates, check MSC and Virgin Voyages' Websites.
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Blog Post

Casino Comp Questions with Craig Vol 20.

Are Vaccines Required on Cruises 2021?

Celebrity Cruises Requirements: Adult guests and crew members must have proof of full vaccination administered two weeks prior to embark. Children under the age of 18 must have a negative PCR test result within 120 hours of embarkation. Celebrity will administer an antigen test to all guests 2 and older at the terminal and again at debarkation for county re-entry.

Royal Cruise Requirements: Adult guests and crew members must have proof of full vaccination administered two weeks prior to embark. Children under the age of 18 must have a negative PCR test result within 120 hours of embarkation.

MSC Cruise Requirements: pending

Virgin Voyages Cruise Requirements: pending

Do you need a negative covid test to cruise if you have been vaccinated?

YES. All guests must follow the country’s travel requirements which may include presenting a negative PCR test result within 72- 120 hours of arrival. Prior to booking, please consult all applicable U.S. Centers for Disease Control travel advisories, warnings, or recommendations relating to cruise travel, at cdc.gov/travel/notices. 

Currently, the U.S. requires proof of a negative COVID-19 test result for those arriving into the U.S. by international air.  

Royal Caribbean will administer an antigen test onboard the ship, and cover the related cost, should it be required for re-entry into the United States. The test will be administered just before the end of the cruise, and guests will be provided a copy of their test results. 

Celebrity will test guests before they disembark 

Will masks be required on Cruises 2021?

The policies are still being determined. We're assuming these requirements will be announced in May, closer to the start date. 

Will my cruise longer than 7 nights be canceled?

There is no set answer on this yet. Our guess is that it won't be canceled but be modified.

Support the opening of the cruise industry here: https://cruising.org/en/clia-action-center 

Will Alaska Cruises be canceled in 2021?

The cruise lines are working with the US Government to try and get a temporary lift to the Jones Act OR Option #2 is to get Canada to agree to a “technical stop” in one of their ports but passengers will not get off of the ship. At this time these sailings are still closed to new reservations but will reopen if an agreement is reached. 

Will Cruisers be allowed to disembark and explore the ports 2021? 


As of now, the policy is that you would have to be part of an excursion to disembark at the ports. 

Not sure what URComped is?

URComped works with Casino Partners to give Qualified Members new offers (comps) to Caribbean Resorts and Cruise Lines that they have never been to/ played at before. Think you may be qualified?? SIGN UP (IT'S FREE) upload offers that you've received from either land-based casinos or cruise lines to see what NEW COMPS you qualify for! 


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Blog Post

Cruise Cancellations due to COVID-19

We will continue to update this blog as we learn more: Last updated- 12/9/2020 at 10:12 am. (CST)

Thank you for your patience and understanding during these crazy and unprecedented times.

Royal Caribbean Cancellations


To read more: https://www.royalcaribbean.com/cruise-ships/itinerary-updates

Update 12/2/2020 3:45 pm (CST) Royal Caribbean International has extended the suspension of global operations for sailings after consulting with their partners at Cruise Lines International Association and in conjunction with the CDC. Their global suspension has been extended through February 28, 2020, and with a plan to resume operation on  March 1, 2021.

If you were affected by this recent cancellation, follow this link to view your options: https://urcomped.com/blog/details/1401404/royal-caribbean-recent-suspension/

Read More: https://www.royalcaribbean.com/cruise-ships/itinerary-updates

Guests Scheduled for an upcoming cruise can choose from these options:

125% Future Cruise Credit or Full Refund

Option 1: A 125% Future Cruise Credit to come back and sail with us by December 31, 2021.

-This amount will be based on the total cruise fare paid.

-Guests who received a comp cruise

-We will automatically issue you your Future Cruise Credit by a certain date depending on when your cruise was canceled

-Please know, if you pre-purchaseed any amenities and packages – like internet, beverage, dining, or Royal Up Upgrade, those will be automatically refunded.


Option 2: If your guest prefers a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, guests have plenty of time to make up their mind. 


LIFT AND SHIFT

The "Lift and Shift" program allows guests to move their existing booking to next year, protecting their original price and promotion.  Lift & Shift is available by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year.  It is not required to rebook on the same ship or ship class. Guests are eligible to rebook under the Lift & Shift guidelines between now and August 1, 2020. After this point, Lift & Shift expires and is no longer eligible. You can opt to Lift & Shift only one time.   


The lift and shift program won't apply to most casino reservations. It is more of a promotion for retail/standard reservations.

Depending on the offer code that was used on a casino reservation will determine the eligibility for this program. Please reach out to your URComped Host to see if your reservation qualifies.   Read more about the Lift and shift program here: https://www.royalcaribbean.com/cruise-with-confidence


Celebrity Cruise Line Cancellations

Celebrity Cruise Line will be following along with Royal Caribbean's cancellations:


To read more: https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising


MSC Cruise Line Cancellations


To read more: https://www.msccruisesusa.com/en-us/Cruise-Changes-COVID19.aspx

Update 12/3/2020 at 10:20 am: MSC has canceled sailings through February 28, 2020

Virgin Voyages Cancellations


Virgin Voyages has postponed its sailings and the Scarlet Lady's first sailing will be May 9, 2021. The Valiant Lady will sail on November 14th, 2021. They’ve rescheduled Richard’s Birthday Bash sailing for July 14th, 2021. This sailing will still be a once in a lifetime experience for us to have fun, while also continuing our tradition of doing business for good.

If you were booked/ comped on one of the canceled sailings through URComped, details to transfer your booking over will be sent shortly. You have the option of transferring your canceled booking to any other sailing in 2021 including holidays! Check out other Virgin Sailings:  https://urcomped.com/offer/details/72736/virgin-voyages-2020-2021-sailings/

To read more: https://www.virginvoyages.com/Web-Marketing/ahoy/stories/inaugural-season-update-aug-2020.html

Learn how Virgin Voyages is implementing new safety measures due to the pandemic. https://www.virginvoyages.com/ahoy/stories/voyage-well

Bahamas Paradise Cancellations

Update 6/24/2020 1:58pm (CST)

Bahamas Paradise has extended its suspension of all future sailings. Grand Celebration will resume sailing on July 25, 2020. Grand Classica will resume sailing on October 2, 2020.

All guests affected by this suspension will receive an automatic future cruise credit:

- Equal to 125% of your previously booked ticket

- Valid towards any future sailing through December 31, 2021

- Promotional offers, pre-purchased amenities and add on packages are price-protected and may be used on your future sailing.

You also have the option to cancel for 100% refund for canceled sailings due to the suspension.

Cancellation/change update for Bahamas Paradise reservations: 

The company has also updated its cancellation policy for travelers with concerns; the updated “Sail with Ease Policy” is as follows and valid on any new bookings made now through the end of 2020:

Cruise passengers traveling in 30 days or less may change to a new sailing date at no charge, with price protection and the transfer of any promotional offers or supplements. Cruise passengers traveling in more than a month can cancel with no charge or take the opportunity to transfer to a future sailing, receiving up to a $50 onboard credit. 

To read more: https://www.bahamasparadisecruise.com/press-room/bahamas-paradise-cruise-line-to-resume-sailings-july-25th-with-new-health-safety-measures/


Crystal Cruises Cancellations


To Read More: https://www.crystalcruises.com/advisory-alerts/voyage-cancellations

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Blog Post

Casino Comp Questions with Craig Vol 15.

Do you have sailings out of LA/ Long Beach?

We typically have not historically had a lot of cruises out of LA or Long Beach, but with the Celebrity Millennium moving from Asia to the West Coast, we do have some. They may move up to Seattle, but we do have some offers for LA and Long Beach. We got some great deals on the Millennium and periodically, there are other ones. If you use our cruise search tool, you'll be able to search by port.


 Can I join a craps cruise if I do not play craps?

The theme is craps cruise and there's going to be a lot of craps players but don't worry about that because every craps cruise we have slot players, blackjack players, and by no means are you taking away cabins from craps players. We block more cabins then we know are going to be taken by craps players. We also have slot tournaments and slot pulls on our Craps Cruises. It's a lot of fun.


How does Royal Up work? How do they decide who gets an upgraded cabin?

So let's say a Junior Suite is sold out on one sailing and people get an email that says "hey Royal Up bid on a Junior Suite."

Those Junior Suites may be currently sold out but Royal is covering themselves in case there are last-minute cancellations. Then when one of those Junior Suites is canceled, Royal Caribbean now has all these bids that are waiting. For example, a passenger in a balcony might bid $100 to upgrade to a Junior Suite. A passenger in an Oceanview bid $100 to upgrade to a balcony. A passenger in an inside paid $100 to upgrade to an ocean view. So if a Junior Suite cancels, rather than that cabin be empty, Royal Caribbean's got $300 lined up because they just bumped everybody up one cabin category due to that Royal Up.

Sometimes there is inventory and they just create a type of auction and whoever bids the highest gets that room.

With that being said, right now, the offers are really aggressive. If you're already booked, I would highly, highly recommend putting the lowest bid possible on the Royal Up, because then you've got an excellent shot of being moved up to that next cabin category.


I just signed up with URComped. How do I get started?

If you have a cruise certificate or offers from land casinos, upload those, if you haven't. Also, if you have a casino host, you could tell your URComped host and we can reach out to them. You can either text a picture of your offer from your phone to 972-788-1785 or you can email your offers to offers@urcomped.com. Make sure to email from the email your URComped account is registered with and we'll get you set up. We're excited to work with you!


Do you have Virgin Voyages Comps through 2020?

YES! We have comps through the end of 2020 now. Right now, it's just balcony cabins or above that are comped, and not everybody qualifies for a comp on a balcony cabin. Virgin Voyages gave us some custom rate discounts which are 30% off the prevailing rate, so if you don't qualify right now for a comp on Virgin, you can take the discount to jump on and play on that cruise to qualify for a comp for the next one.


Not sure what URComped is?

URComped works with Casino Partners to give Qualified Members new offers (comps) to Caribbean Resorts and Cruise Lines that they have never been to/ played at before. Think you may be qualified?? SIGN UP (IT'S FREE) upload offers that you've received from either land-based casinos or cruise lines to see what NEW COMPS you qualify for! 

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Blog Post

Virgin Voyages Casino Program Questions and Answers

The brand new, adults-only cruise line, Virgin Voyages, has so much to offer. Incredible entertainment, exciting ports, and 20+ restaurants are only the beginning. But we know what you're here for... The casino baby! Being that this is a new cruise line, there are lots of questions that need answers. URComped CEO, Craig Shacklett, interviews Virgin Voyages' Casino Player Program Manager, Jennifer Wengert, to get the inside scoop!

Learn how Virgin is implementing new safety measures due to the pandemic.

Looking to get Virgin Voyages COMPED? Make sure you are signed up for URComped!

Virgin Voyages Casino Questions

How many Slot Machines are on The Scarlet Lady?

115 slot machines are on The Scarlet Lady and they're all new games, very recognizable, bonus games, as well as video poker.

Video Reference: 1:06


What table games are on The Scarlet Lady?

The Scarlet Lady features 10 table games. That includes roulette, craps, blackjack, three-card, and Baccarat. All of their tables can be flipped between the blackjack and the Baccarat. So if they need to make arrangements because they have more Baccarat players onboard, they can take care of that immediately.

Video Reference: 1:22


How do players get cash out on Virgin Voyages?

Virgin Voyages is all about technology. And they've created "wearables" which are similar an apple watch or a high-tech bracelet that you would wear on your wrist. Players can tap the machine with their wearable and download cash into the machine. There will be tablets at the table games players can tap and will be able to access cash as well. Right now, that goes straight to the player's folio and the limit is $1500 dollars a day currently. That's a no-fee on the folio. Virgin Voyages also provides kiosks, that are similar to ATM machines, throughout the casino for players to draw cash. They will have a cash desk and cash advance option as well.

Video Reference: 2:07


Will Virgin Voyages have a casino loyalty program?

Absolutely! Virgin Voyages is currently working on building its loyalty program to provide benefits that make sense to you! It'll be innovative and different from any other program out there on the seas as well as land. 

Video Reference: 3:17


Are drinks in The Scarlet Lady's casino comped?

As long as you are a pre-booked comp customer in a balcony cabin or above, Virgin Voyages provide free drinks within the casino.

Video Reference: 3:58


What is smoking/ non-smoking section like in the casino on The Scarlet Lady?

The Scarlet Lady has a smoking lounge that is connected to the casino. There are slot machines in the smoking lounge. If you do need to take a quick smoke break, your spot will be held at the table. 

Video Reference: 6:37


How are casino points tracked on Virgin Voyages?

Virgin Voyages will not have Sea Pass Cards, but instead, passengers will use their wearable (which they'll receive no later than 2 weeks prior to sailing). Within the casino, Virgin provides tablets on the tables for you that you scan your wearable to tap in and tap out if you want to get rated. The same process is done with the slot machines with a tap in/tap out process. The wearables also escalate the check-in process, the same application applies. They have tablets where you just scan your wearable and present your passport in hand. And then you're on board with no check-in lines.

Video Reference: 7:19


How do you book your next comped cruise on Virgin Voyages?

Virgin Voyages recommends utilizing the same outlet you booked your first comped cruise to begin. So if you booked your first Virgin Voyages comped cruise, through URComped, give us a call and let us know you'd like to sail again. If you are not a URComped member and are interested in getting comped on Virgin Voyages, sign up for URComped (ITS FREE) and upload images of the previous casino offers you've received from cruise lines or casinos to see what you qualify for.

Video Reference: 14:30


The Difference with Virgin Voyages

Are there packages, Wi-Fi, or premium dinners on Virgin Voyages?

Virgin is unique in the fact that they don't charge for Wi-Fi, gratuities, soda, water, expressos, coffee, and onboard restaurants. The reason being that's all they provide onboard. They will have 20+ restaurants for you to dine in. So there won't be dining halls or buffets. They do have a 24-hour diner in case customers get hungry late at night. They provide Michelin star-rated chefs as part of the Virgin experience. 

Video Reference: 4:45


What is the "Suite Minibar Stocking Option"?

If you are booked in a suite, Virgin Voyages will stock the minibar for you with a complimentary round of bottles of alcohol provided.

Video Reference: 5:57


What is the Virgin Voyages Ap like?

The app is actually utilized to make all of your bookings for the restaurants onboard as well as room service. If you shake your phone, while the app is opened, champagne magically shows up where you're at. There are going to be even more fun innovations like that on there as well. You'll get alerted of fun events happening and it allows more interactions with the sailer onboard. There are no phones in the cabin. Anything that can be done onboard is used through the app.

Video Reference: 8:25


What is the dress code on Virgin Voyages?

Virgin Voyages does not have a dress code. "Come as you are," but if you are wanting to wear something different, they will have plenty of retail outlets for you to browse through. There is also a tattoo parlor on board!

Video Reference: 10:43


What are The Scarlet Lady Itinerary options?

The Scarlet Lady has 4-5 night itineraries currently leaving from Miami, FL. They either stop in Puerto Plata, Costa Maya, Key West, Playa Del Carmen and every single one of their sailings stop in Bimini. They have the exclusivity in Bimini, meaning no other cruise line will be there. Virgin owns a beach club that they built that has full-service bars, restaurants, pool, lounge chairs, and cabanas. 

Video Reference: 11:59


Does Virgin Voyages offer shore excursions?

Yes, and Virgin Voyages calls their excursion options "shore things" and they're offered to book through the App or by calling direct.

Video Reference: 13:14


Can you book a back-to-back on Virgin?

Yes, and it is recommended because the itineraries vary back to back, so you can really explore and experience more with Virgin. They are coming out with a  seven-night Mediterranean sailing onboard The Valiant Lady next year in April 2021. 

Video Reference: 13:39


Read More about Virgin Voyages Casino Program

What is URComped?

URComped works with Casino Partners to give Qualified Members new offers (comps) to Caribbean Resorts and Cruise Lines that they have never been to/ played at before. Think you may be qualified?? SIGN UP (IT'S FREE) upload offers that you've received from either land-based casinos or cruise lines to see what NEW COMPS you qualify for!




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