The ship itself is nice, but the customer service was next-level horrendous! Almost every passenger you talked to or simply overheard, was complaining about the lack of customer service and their so-called convenience fees of 20 percent on everything. Even comped, you end up paying the equivalent of a full-price cruise. Servers stand around and don't serve in the dining areas and bars. The service was so bad, I wanted to end my trip early.
The overall experience was positive. The staff is very courteous and attentive. I have played in two different sailings, just like any other cruise casino, have not lost or won much. I highly recommend to play the Buffalo gold collection.