There is a designated smoking area in the casino with some slot machines, but smoking is not allowed at table games.

 MSC Cruises' Smoking Policy does permit smoking in several bars on each ship, and on one side (indicated by signage) of the principal outdoor pool deck areas, where ashtrays are provided. 

You may call the Voyagers club at 877-665-4655 and hit prompt 5.

Voyager Club is MSC's loyalty program with multiple tiers. The tiers have been matched with all the other cruise lines so that MSC can do a status match for guests who have not sailed with them before. This can also work with certain hotel loyalty programs as well! Apply before your next cruise and ALWAYS use the highest tier card that you have. https://www.msccruisesusa.com/en-us/MSC-Voyagers-Club/Loyalty-Match-Program.aspx

The loyalty program specifically for the casino has not launched yet. The foundation for the casino program has been laid out and guests can see their points, know how they can accumulate them through play, and earn onboard certificates and digital offers. You can learn more by going to https://urcomped.com/blog/details/3011709/msc-you-choose-signature-rewards-for-dream-points

While ship classes may differ in various aspects, there is a consistent experience shared among all MSC ships. Each vessel boasts an elegant aesthetic, incorporating top-notch textures, surfaces, and materials in both interior and exterior decor, prominently reflected in their casinos. The ships are very clean and polished. The staff is very friendly and MSC creates a fun atmosphere for guests to enjoy themselves onboard.

The typical MSC offer that most guests are used to requires a $400 deposit for a fully comped cabin, which they receive back as an onboard credit once the cruise begins. The reason MSC requires this deposit is that they pay the port fees and taxes in addition to the cruise fare for the guest and the deposit is their way to ensure the guest is committed to sailing with MSC. This way the guest is truly getting a fully comped experience. On occasion, MSC will receive special offers from their revenue department which the casino department does not have to pay for. Under those circumstances, the taxes and fees still have to be paid and the casino department cannot pay them under those parameters, so the guest will have to pay them. These types of offers are not as common and only happen on select sailings and are typically very short notice.

Yes, MSC does have offers that will include free play. Guests can also earn free play through their play onboard the ship. They have a matrix for future cruise credits in the casino that at different stages and hurdles guests can earn a fully comped cabin at various types and earn levels of additional freeplay. To learn more and see the point breakdown and matrix, go to https://urcomped.com/blog/details/3011709/msc-you-choose-signature-rewards-for-dream-points

Once you booked your MSC Cruise with URComped, you may need to pay your deposit, port fees & taxes, or upgrade costs depending on your booking. Instead of waiting on the phone, MSC made an update where you can now pay online. On MSC's home page you are going to click the account icon at the top as shown in the video, which will take you to the "Manage your booking" page. Fill out your first and last name and booking number. Click go, and you'll be taken to the "Plan my cruise page" where you'll click "Payment." Once you pay, let your URComped host know so that we can mark it in our system as well.

While MSC is developing its niche in the United States, they are a European-based company. The owner's Italian background significantly influences the design of the ship as well as the service and personality of the staff. There is an international flair onboard within the American Market. The combination of influences results in a delightful blend, creating a comfortable and luxurious ambiance aboard the ships.

Yacht Club is a VVIP experience onboard MSC Ships. It is a "ship within a ship" designed to provide a private yacht ambiance. This exclusive service encompasses dedicated butlers and 24-hour concierge staff, attending to all guest needs, from excursions and reservations to addressing inquiries and fulfilling special requests. The Yacht Club boasts a distinctive dining room serving breakfast, lunch, and dinner, along with a spacious lounge featuring live entertainment each evening. A private pool deck caters specifically to Yacht Club guests, ensuring exclusive access. Only those with Yacht Club cabin reservations are permitted in this designated area of the ship. Yacht Club members enjoy expedited embarkation and disembarkation at all ports, in addition to premium perks such as a premium drink package and premium wifi package. 

If a guest does not want to take cash onboard, they can do a wire transfer to MSC. Guests can get wire instructions upon request either through URComped or directly through MSC's casino department. 

On the casino offers that require a deposit, it is still a $400 deposit, which they receive back as an onboard credit once the cruise begins. Sometimes as ships start to fill up, there will not be any single-capacity cabins available, but the casino program comps are based on double occupancy cabins. This means that comp solo travelers don't need to worry about being restricted to single occupancy capacity.

Other than the buffet which is known for its incredible pizza and the main dining, there are lots of choices for specialty dining onboard MSC. There is Butchers Cut Steakhouse, Kaito Teppanyaki Hibachi,  Ocean Cay Seafood, Hola Tacos and Cantina, and Kaito Sushi. There are also gelato and chocolate eateries as well!

For example, if a player earns a balcony offer onboard but would rather have an ocean view with free play on a selected sailing instead, MSC can do this. If a guest earns a certificate on board, it is transferable to other levels of that offer. There are 3 different areas of the onboard cruise certificate program. On a short cruise(5 nights or less), the threshold to earn a comp cabin is lower as well as the free play tiers. Once guests earn a comp for a longer cruise, that can be traded in for a lower-level cabin with free play. This would need to be done through URComped. To learn more and see the point breakdown and matrix, go to https://urcomped.com/blog/details/3011709/msc-you-choose-signature-rewards-for-dream-points

When guests embark, they will need sure to have a registered card on file that is connected to their Sea Pass Card. This can be done through the app or self-serving kiosks located throughout the ship and in the casino. While playing, guests can charge their gaming funds onto that card through their folio without any additional fees. They can do this by downloading credits directly onto a slot machine, handing their sea pass card to the dealer, or they can make a transaction at the cage. The limit is $50K per day. There are cash advance kiosks onboard near or at the casino cage, however, there will be fees with cash advances according to the guest's bank.

Yes, as an invited VIP guest on a comp offer you are entitled to free drinks in the casino while gaming. This will either be coded on the guest's sea pass card or they will require a sticker on their card to identify them as a casino VIP customer. Comp guests are encouraged to check in with the casino staff on Day 1 upon the casino opening to find out which way it works on that particular ship.

As guests earn points, those points go to their certificate offer and also can be used to download as free play. This will not detract from their earnings that go towards their onboard certificate offers. They will not carry over, so guests will want to use all the benefits before the end of each sailing.

Casino hosts are there for all your gaming needs and guests are encouraged to make contact with them on Day 1. Feel free to ask them questions, give them comments, and make any special gaming requests you may have. The hosts are also there to educate you on the certificate program, available games, different limits, etc. as well as bring the fun and run any lottos, casino promos, tournaments, and raffles.

MSC doesn't supply a win-loss statement or W-2s. So as a player, the burden is on you to track your wins and losses on MSC. But if you hit a jackpot over $1200, MSC doesn't do a W-2 form that you have to fill out. MSC stays out of the American tax system in regards to casino players.