As soon as you walk in you are overwhelmed by the smell of smoke, it was terrible. Then we were greeted so unprofessionally. The staff was standing around gossiping and the lady that helped us didn't have any customer service skills at all. You would think that with spending as much money as you do, you'd have a little bit. Then to our room. Very tacky and it smelled as if it had never been cleaned. It was a smoking room (which is not something I requested, or wanted) so I'm sure that had something to do with it, but it wasn't tasteful at all. No room service, and you're not able to call the late night food place and order over the phone, you have to do it in person, and they haven't been trained in customer service either. You also aren't able to have alcoholic beverages in your room. I didn't visit the casino, but my husband wasn't too fond of it. If you want to go to a place where you feel at home and clean, I wouldn't suggest this place.