If I had a reset button I would have used it last night when I walked into Botero at the Wynn Las Vegas for dinner.
Many times I have wished for a reset button that would reset conversations, events, situations, sometimes even days.
Last night this button would have earned it’s keep.
Have you ever been involved with an experience so disappointing that when the manager asks what can he do the answer is nothing.
When he asks what went wrong you are at a loss for words and reply everything.
When your dinner guest and yourself try to find the best description for the experience and settle on train wreck, Chernobyl, Titanic.
We had chosen Botero as the place to celebrate our 33rd anniversary with friends of 40 years. A choice we thought that would be another evening too look back on as a memorable dinner full of stories and laughs.
It will be memorable.
The sad thing is that tables around us were having a wonderful dinner with a combination of quality service and a wonderful menu.
We were not.
I have no idea what the food at Botero was like. By the time it arrived I had lost my appetite.
Service is the beginning and the end of a dinning experience and if I had to rate my experience with service at Botero last night on a scale of 1-5. I would ask that we add 0.
As I walked out the door I really wished I had that reset button.