Review for JACK Cleveland Casino Review For JACK Cleveland Casino Google User Sep 27 '16 at 16:40 I used to enjoy going to the casino when it was a Total Rewards property. Now that it is The Jack, the place has really gone down in quality. This includes everything from their promotions to their payouts. The vibe is borderline depressing. The only saving grace is their employees - who I feel sorry for as the quality has gone down, they will be the ones who suffer the most, as people will stop visiting the casino. I hope they wake up before it becomes a vacant property. View full site to comment or like