Review for Isle of Capri Casino Hotel - Lake Charles Review For Isle of Capri Casino Hotel - Lake Charles Google User Oct 27 '16 at 4:41 Well we drove 4 hours to get here only to find out when we checked in the room we booked was not available. Jenna, the lady checking us in was quite rude. She had a nasty attitude. She offered to give us a room with 2 smaller beds instead of the king size bed we booked ahead of time. My man is 6 foot 4 and barely fits in a king size bed, so a smaller bed was out of the question. Jenna clearly didn't care and had no problem turning us away. So I called the number that I booked the room at and explained the situation. Stephanie was happy to help us. She went above and beyond to find us a room. Not only did she make things right with us, she was happy to do it. Our room was everything we asked for...cozy and clean, (with a king size bed). The price was quite nice as well. Thank you to Stephanie who treated us with respect and appreciated our business. We will definitely stay here again. View full site to comment or like