Just got off this ship on Aug 13th.. 7 nights. If it wasn’t for URCOMPED and being free, i’d ask for my money back. Absolute shit show. HOURS in line to check in, then hours to line up and get on board, same with disembarkation… The pools and hot tubs are closed at 7pm, WTF else is there to do?? Oh, the shows?? Great idea but it’s first come first served, so no seats… EVER. The food… Holy crap, I’d rather lick the dock to fine edible food. It’s the same food in the buffet, EVERY SINGLE TIME. And the buffet closed at 9pm, and there is NOTHING else open to get food. People grabbing stuff with their bare hands, far too many very young kids that were not supervised… 1 bartender per bar so average wait for a drink was 30 mins. So much noise coming through walls, ceilings, etc that you could not sleep at night. I was status matched to Diamond, their highest tier 2 months before the cruise and yet, i had to go to the customer service desk and wait in line for over 45 mins EACH TIME, to ask where my free comps were for being diamond… finally 4 days later, I got my free robe, slippers, bottle of wine, and chocolate ship… yippee. The place is dirty.. nobody wiping things down…. And then day 4, SICK with what I suspect was food poisoning. The showers are fully enclosed except for about .5 to 1 inch at the very top… make showers smell of mold/mildew from no air circulation. EVERYTHING is watered down, ketchup, mustard, salad dressings, shampoo, etc. The casino is so small, people will Hoover over you waiting for you to get up so they can play. I would rather sail on Carnival with the People Of Walmart then go back on this cruise line again.
Most of the staff was OK, they will literally accost you at every turn to get you to buy stuff, Internet package, Drink Package, Dining package… they are waiting outside every elevator, bar, dining facility, everywhere… each and every day. They are relentless and will not leave you alone, I actually told them if they didnt leave me alone, I was going to file harassment charges and get a restraining order, it’s that bad. The staff as well as passengers are just rude. I can’t tell you how many times the staff just shrugged off something I asked/told them and the other passengers don’t play by American rules, like waiting their turn in line.
EVERYTHING on this cruise line costs money. There are no free drinks of any sort, juice, soda, water, coffee, it all costs money. The mixed drinks are so stingy on alcohol, you could get more from a bottle of mouthwash. The one highlight was the room steward.. top notch, always in the hall asking if you need anything or making up your room within minutes of leaving.
I don’t understand the schedule. We left Miami at 6pm on Saturday, Sunday was a sea day and Monday we got to San Juan at 5pm, couldn’t get off ship until almost 6pm… by that time, what is there to do in port besides bars??? Why couldn’t we get there in the morning so we could do excursions??? Giant waste.
The casino was SOOOOO tight.. only people I saw winning on slots was people betting $2 denom and $20 - $50 a spin. I went through over $3,000 and got the bonus about 5 times. Horrible.. don’t throw your money away there.
They had a Diamond event to meet the crew.. started at like 5pm.. Got there at 5:05, was supposed to have drinks, free food, etc. I sat down and couldn’t get a server to wait on me.. went to bar for a drink, got 1, no food in site except for a partially eaten plate… waited 15 mins, no more servers and still no food. Then announcement made thanking us for coming and to please get out so they could get ready for the other event coming up. Horrible.
The last thing I will say, is if you like sleeping on brick, then this bed is for you. Everyone was complaining about how hard the beds were. I have had to take muscle relaxers to get my back out of the knot it’s in from these beds. Could not sleep at all, It hurt so bad from laying on them. I actually slept on the couch the last 2 nights.