Review for New York-New York Hotel & Casino Review For New York-New York Hotel & Casino Google User Dec 26 '16 at 1:56 Spa suites are great, and the staff is really helpful. Our safe wasn't working, and it was fixed within 15 minutes (on Christmas, no less)! Our only complaint is that our first room was on the 3rd floor with a non-existent view (the windows were frosted). Again, though, the staff was great and moved us the next day to a much better room. View full site to comment or like