Review for Horseshoe Casino & Hotel - Bossier City Review For Horseshoe Casino & Hotel - Bossier City Google User Feb 28 '17 at 16:45 The customer service was excellent. Front desk was stellar. However, for the price you would think the rooms would be up to date. The bathroom needs to be updated and someone needs to clean the tub with a toothbrush or something. Also change the sheets on the beds. I had to have new sheets put on my bed because the sheets were dirty. The bed is big and spacious but is was also lumpy. The hotel needs some serious updates and cleaning. View full site to comment or like