Review for Emerald Queen Hotel & Casino Review For Emerald Queen Hotel & Casino Google User Mar 3 '17 at 20:31 Fun place to go. However the last 2 times we've gone there has been at least 5 machines down in the non-smoking. My husband and mom-in-law have quite so don't like to be in smoking area. The ventilation is horrible in the smoking section! They tell you have to gamble to get the comp. However there's barely been any machines available for the amount of people. The staff has been quite rude lately as well! Maybe they don't believe in customer service I don't know... View full site to comment or like