Review for Horseshoe Las Vegas Review For Horseshoe Las Vegas Google User Mar 23 '17 at 1:32 I would like to start by saying that I have stayed at Bally's a few times in the past and generally had a good experience up until my last time staying there. I booked my room 2 months in advance and had already prepaid for both nights up front. I also booked directly through their web site not a 3rd party. I had booked one room with a king size bed which was more expensive then just the standard room which I was fine with. When I arrived I waited in line for the better part of 30 minutes because they were busy but only had 3 people working behind the desk with upwards of 20 available stands that could be staffed. When one stand finally opened up I waited a few minutes for the lady to call me over but she never looked up. I walked up and stood politely for a few moments before she looked at me and very rudely said wait to be called then proceeded to walk away. When someone finally helped me I was told they were sold out of the room I reserved and prepaid for before being offered a down grade to a lesser room with NO credit for the difference. When I asked why I would be down graded when I prepaid and book 2 months ahead of time and prepaid she just shrugged and said we are full do you want the room or not. I would have even been willing to pay a bit more for an upgrade if it was offered. I have stayed at Bally's in the past and had generally had a good experience however this will be the last time I stay at Bally's or any other hotel under their corporate umbrella. I STRONGLY recommend if your going to Vegas stay somewhere else. Might be a bit more but at least you will be treated better. Coming from a customer service industry myself I would have been very upset if any of my customer were treat this way or any of my employee's acted in the manner in which there desk staff acted. View full site to comment or like