Review for Mandalay Bay Resort & Casino Review For Mandalay Bay Resort & Casino Google User Jun 16 '17 at 18:43 Great hotel & fun place. Horrific customer service. On the phone, 2 separate individuals failed to provide their names when answering the call & then proceeded to hang up on me before I could make my inquiries. Customer service here is non-existent. Good luck getting help at this hotel. Also, have been on hold for 30 minutes for my third call. This business has no clue how to handle a PAYING CUSTOMER. Better off staying at Excalibur down the road for better customer service & cheaper prices all around. View full site to comment or like