Review for Royal Caribbean International - Monarch of the Seas Review For Royal Caribbean International - Monarch of the Seas Google User Mar 3 '14 at 20:49 Customer service nightmares and we haven't even gotten on the boat yet. Have spent three days simply trying to book on board and on shore items during the trip with nothing but excuses from they are having IT system problems to they are closing out reservations to this isn't our department or it is not my job. Royal Cluster is more like it. View full site to comment or like