The staff members at the Horseshoe Casino and Hotel are excellent. They intend to make you feel like a V.I.P. every time you visit. The casino and hotel both use state-of-the-art technology and a very proficient and keeping their technology working correctly. I have been to the casino and hotel many many times and have no complaints I would recommend Horseshoe Casino and Hotel to anyone looking for a getaway that is exquisite and top of the line.