Upon arrival my sister and I were greeted by a couple of employees that took great care of us throughout our entire week long trip. Every time we saw them they had smiles on their faces. During our trip a couple of our friends had some problems that needed resolving. We immediately got them in touch with Henry & Alfredo. Henry & Alredo, thank you for being so awesome! Thank you for taking care of us and our friends. You both made our experience at the hard rock wonderful. You were professional, courteous and an absolute joy.