This is a hard review to write since I have been coming here for over 20 years. First, if there are NO substitutions write it on your menu! Second, burnt food should NOT be okay at any time. Lastly, it is always great to have helpful and attentive staff but I don't need to special told to be numerous times or have them return every 45 seconds to ask if I'm ready when told every time I was still looking!! I know I am only one customer and most likely Hobey's will care less about this review but maybe someone looking to go for the first time will go with their eyes open to the issues here. Really is a shame what a this long time favorite has become.