I usually go often and was satisfied because I know you can't win all the time.
I've spent enough that I receive a decent amount of free play.
But the customer service has shown me they care nothing about my patronage!
3 months in row I did not receive mailings about my comps and the activities happening for the month. I questioned after first month and called after third month and left a message along with my card and phone number. Apparently my concern was not important enough to deserve an answer because nobody contacted me.
After spending a decent amount of money there, I feel I deserve a little respect!
Maybe Hollywood would appreciate my business!!