Horrible experience. Took my 18 year old here to play Bingo....first time ever to play. The number she needed to win popped up on the screen and in her excitement said Bingo before the caller called the number. Her card was torned up and removed from play. Regulars informed me that they added this rule because people complained about others calling Bingo when they didn't have it. As far as I know Bingo, this is a game and that is part of the verification process and I have never seen cards removed.