I really was disappointed this time. I have been staying there for the past 7 years when we visit Las Vegas and never really had a problem. They gave us a room where the key lock was broken and it took them 1/2 to give us another room. They thought we were not scanning the card right. So they just would give us different cards to try. I finally got upset So they gave me another room. Other than that it's a great place for families. They offer bowling, movie theater,and game room. They have a food court with a variety of choices.