Review for Grand Casino Hinckley Review For Grand Casino Hinckley Google User Apr 2 '14 at 10:17 Management at your property knows me only as a number, if that. Yet, one of your best employees is Scott, who generally has worked in the VIP lounge. He knows over 90% of the people by name, and greets each and every individual that walks in the door. My experience with management is there is no desire to know my name, only that we spend our monies. Changing Scott to the East desk does not make sense when he does such a marvelous job in the VIP lounge. View full site to comment or like