While the hotel it's self as far as the casino and most of the towers are dated and in need of updating. They are all exceptionally Clean. The Valley tower has been updated and the rooms are extremely nice and as the rest very clean. I was impressed with the housekeeping staff how friendly and helpful they were to my numerous requests and most of them being after hours. The associates at the gift shop as well as the representatives at The total rewards desks are very knowledgeable and very willing and ready to help when needed. There is security at the elevators and they are consistent. It gives you that extra feeling of safety as they require a room key for all guest wishing to access the elevators. If you are booking a room make sure you request a room in the valley tower. It was a pleasure to stay at Harrah's and very peaceful and quiet but just steps from your hotel room to the las Vegas strip.