My fiance booked online a half hour before arriving at the hotel through a third party, we got there at about 3am on Friday. Vida at the front desk found the reservation no problem. As there were limited rooms available when we reserved the room, we reserved a queen no smoking suite. We asked if there were by chance any smoking rooms available and she said she would double check. She found us a king suite smoking room and switched us to that no extra charge. We got to the room and were blown away. The room was elegant and comfortable. Just perfect. We called down about an hour later and asked about a late check out as we had arrived very late and wanted to sleep in. Vida just happened to answer the phone and she put us down for a late check out (noon). When the restaurant opened up my fiance went down and bought breakfast for the both of us, reasonably priced and very good. Very professional and understanding staff. Excellent customer service. We are looking forward to our next stay.