I have enjoyed coming out to the Nugget in the past. Saturday nights are a blast because of the fun bartenders, dance floor with a live DJ who takes song requests. The dealers are generally fun and the Nugget has been generous with their comps in the past. My experience this weekend wasn't the same. I was really disappointed with my experience trying to get my room booked. I called six separate times to try to book the room. The line was continuously busy. I was also unable to successfully access my VIP information online. My friends successfully booked rooms in the tower. The rooms are long overdue for linen and furniture updates. The hotel could benefit from a better ventilation system, as waking up in a non-smoking room still feels like you spent the night sleeping with a burning cigarette next to your bed. I am very disappointed with the bartender turnover and extremely disappointed that there is no longer a live DJ.