Some of the staff is very rude. For awhile, we did not get books and they just made up amounts of slot play, which we always had to ask. Non paying members were getting more slot play offers. And every month ours went down. They did replace some of the people at the desk where you get your cards. And trust me they needed too. Plus when questioned how our play was figured, no one could tell us and no one bothered answering our emails. Also my husband got $5.00 slot play on Sundays only. We were told they do not give slot play on Sunday, but yet there it was. I hope when the new owner takes over it gets better.