Called in and got one rate. Called back and got a different more expense rate for the same room. Within 30 min of booking I found a much better deal at a different local hotel who offered much more straight forward pricing. Despite having just placed the reservation and had been told that they have tons of open rooms, we could not cancel our reservation and where forced to stay there or waste the full cost. Terrible customer service. Their Vet discount is surface deep. Just to dig the knife in deeper, it would have been cheaper even just booking it online.