They need to train their security staff. They do not know how to treat or talk to people or respond to anything. They also need to start treating other people with dignity and respect not just their icons. Everyone deserves respect; not just your icons. Go to the Harrah's Casino in Joliet. They know how to treat people with respect, common decency, and courtesy. It's a further drive for me, but it is worth it to go to the Harrahs.