1:20 am, only one guy at check-in and the line is not moving because they said the rooms are not clean. 11 am checkout and they cannot have the rooms clean after over 14 hours??! At least 50 people in line waiting. I will never stay here again. So unprofessional and inexcusable.
UPDATE: We did not get to the front of the line until 3 am, and we had been there since 12:00 am. My mother passed away and I was out there to take care of things because I don't live in Nevada. The last thing I wanted to do was wait 3 hours! I am very confused why the owner in the response is asking for more details on what could have been done better. It isn't obvious??? Your staff isn't telling you when something goes this wrong?? I guess if you could have come and helped clean the rooms, that would have been nice.