Torie (from Michigan) at the front desk is a rock star! She made our very crappy day (we had been in a car accident earlier that morning) much much much better. She helped us to change our reservation dates, rearranged our assigned rooms to something more convenient for us, and gave us a riverside room with an amazing view. We are grateful to her for her patience and willingness to work out a desirable situation for us. Valerie (?) Was also super helpful, friendly, and upbeat. After that, our rooms were spacious, clean, quiet, and comfortable. Our rooms on the 10th floor were non-smoking and did not have any smell of smoke. The linens were a little well loved, but we did not mind. I will stay here again some day. Great experience all around!