Review for Mystic Lake Casino Hotel Review For Emerald Queen Hotel & Casino Google User Apr 6 '18 at 6:51 At the front desk, Jasmine was there and she has great customer service. Friendly and genuine. My hotel reservation was not in the computer but she got me in a nice room on the newly remodeled floor. I gave it a 4 only because walking through the casino was a very smokey experience. Walk fast to the doors so you dont smell like smoke. ?? View full site to comment or like