Our family visited Reno to celebrate my dad's 80th birthday. Although I'm not a gambler (so I can't comment on the casino facilities) the helpfulness and kindness of the staff both at the hotel and at the El Strada Restaurant was exceptional. To top it all off, I realized I lost my headphones 2 weeks after our return. The item had been handed in by a staff member and Jennifer at lost and found quickly located the headphones and arranged for them to be sent back. Impressive. Thank you so much for making my Dad's birthday special and for restoring a bit of my trust in human nature:)