Knowledgeable staff, you can taste pretty much anything you want, great brewing products, and lovely blends. I'm a big fan of Throat Therapy and the Mamma Mia. I've also purchased my water heater kettle (varitea) and my need tea iffuser from Casaware, and both work perfectly. My kettle I've had for over 5 years and it's still chugging along just like new.