Review for Emerald Island Casino Review For Emerald Island Casino Grille Google User Mar 25 '18 at 20:34 Used to be the best place to play and eat. Customer service WAS great and you could actually stay and play a while. No longer the case though. Food quality is down, service is down, machines dont pay out anymore. I have been going here for about 5 years. After today's poor service in the cafe and the managers lack of concern I shall take my business where it is appreciated. View full site to comment or like