Review for Harrah's Cherokee Casino and Hotel Review For Ruth's Chris Steakhouse Google User May 30 '18 at 13:50 So I will caveat this review by saying that I am directly comparing my experience here to the Ruth's Chris locations in Charlotte, NC which I frequent. The food at this location was spot on and delicious. I have nothing negative to say. Now the customer service, is like night and day compared to the other Ruth's Chris I eat at. This location feels similar to a Chilis.. dirty plates were not cleared timely, drinks were left empty for long periods of time (even had to flag down the server for a refill a few times), the server was not friendly... I could not tell you what her teeth looked like because she never smiled. I receive the exact opposite service at the Charlotte restaurants, you are essentially treated like royalty and the staff I upbeat, friendly, and have impeccable service. We had to bag up our own to go food at Harrahs. Never once had to do that Charlotte locations. View full site to comment or like