Terrible management and first line staff. I give one star and I am being considerate. Corporate needs to raise their bar above a GED education for management hires. Made reservation at pool for cabana days in advance and yet they screwed the pooch. Almost called me a liar and when they realized they were wrong they did nothing to abate their problem or apologize for their rudeness. Just left the pool and not going back. You would think when someone puts their hands into your pocket they might smile at least once and maybe tell you the truth. Harrah's sets a low bar for customer service and satisfaction.