Decided to stay a 3rd night, set up an in house room transfer at the front desk, came back after being out all day with the kids and the manager told me he had no reservation for us, said he had come in on a late shift and had nothing to do with it, had asked the ladies working the desk about it and they said we decided not to stay.” Appears to be poor/uncaring management towards employees and patrons, unfriendly and unhappy staff, empty/depressing casino the 3 days we were there. Gave 2 stars because the facility and location/bay view is lovely, did win a nice slot jackpot this time/ broke about even. Won’t be going back, better casinos up north.