Review for Hyatt Regency Aruba Resort and Copa Cabana Casino Review For Balashi Bar Google User Jun 2 '18 at 21:33 We were told that the rooms were newly renovated and that was not the case. In fact they were just starting the construction. We spent the 1st 3 days listening to Jack hammers. Made it difficult to relax. We also noticed (on the 3rd day) they were adding 15% gratuity so we tipped 35% not realizing. Guess we are a little too trusting. After having over tipped we still did not get the warm and friendly service we had received traveling to other islands. They honestly couldn't be bothered. Aruba and the Hyatt did not impress us at all. It's over priced and unfriendly. View full site to comment or like