The waitress was rude, they brought the wrong food out and then used their bare hands to pick up my sandwich and put it on a different plate. When I went to complain about the waitress, she stood at the register making snide comments. I complained to the owner who basically just said "too bad I've never had a complaint about her" then I watched the same waitress antagonize this woman there with her kid. The owner did NOTHING. Then just as I was walking to the counter to pay my bill a rat/mouse went crawling by. I really used to like this place but I can't see myself ever going back.