LOS was a very nice ship. Well kept by cleaning crew. Our cabin was maintained by Tamara from Jamaica. She was very nice and always available to take care of our needs. Alina at the customer service desk was such a big help to my sister and I from day one and all the way until the end of our cruise. We had a few complicated issues and she was so patient and professional and got it taken care of for us. My sister needed a wheelchair to get on and off the ship and they were quick to accommodate. She was sitting on the seat of her walker while in the casino when one of the wheels broke and she fell to the floor. She was bruised and sore for several days but nothing broke but the wheel. Staff were quick to assist her, had a wheelchair brought up for her and maintenance took her walker and had it fixed and returned to her by next morning. We ate at two specialty restaurants, Italian and Mexican and they were both great. The food buffet and room service were were also very good. Dining room staff always kind. The captain “Master” and his mates operated the ship perfectly. It was a great cruise although we couldn’t win in the casino. Some old machines and some new but didn’t see any big pays.