Review for Grand Hotel Bansko Review For Grand Hotel Bansko Google User Jan 8 '19 at 21:22 It is stated that it is 4 star hotel, but in reality it is not! I stayed 4 nights at this hotel and here are my remarks: 1)probably the only good thing about this hotel is the spa, mainly the different choices of sauna; 2) poor room service - I called the reception for a person who can fix the safe and the service never came; 3) mess in the bathroom - not practical shower place, since there was no barrier from the shower to the rest of the bathroom; 4) poor English - in the reception several receptionist could not explain the basics; 5) for the first time in my life, while I was checking out the receptionist said that he/she will call the room service in order to check if everything is OK with the room. I find that impolite; 6) if you want to ski and if you don't have a car I don't recommend this hotel, since it is 35 min walking until the ski elevator. As I can see, mostly this hotel is having a positive outcome from the natives. View full site to comment or like