Cosmopolitan Casino Cosmopolitan Casino
Hotel rooms are great. Casino is amazing. Absolutely gorgeous property. Customer service is absolute garbage. If you need something fixed in your room, you should expect to have to call for help at least three times and wait three hours. If you try to complain to a manager about it, they'll hang up on you. Literally. Ultimately, I was offered a two-night comped stay as an apology, but I declined. The customer service is just THAT bad.