I have been trying to get through to your customer service/marketing department with a complain for for 4 days now. On Monday I waited for 23 minutes on hold but was politely asked to hold - I gave up. Tuesday I tried for 12 minutes - same result. Today is Thursday and so far I have been on hold for 14 minutes - still no answer.! If I wanted to book a cruise I would get an agent immediately. Shame on you NCL The "Hated it" review does not cover my complaint but is the only way to get through to you. Linda Greene