May 23 '15 at 6:36
first off i am a long time member of black oak. I received a 40 40 deal sent to my email I called made reservations for a room using my master card. this was a week in advance so the day of my stay I called to see if I needed a card with a deposit amount on it ? I was told I already was approved with my master card and 25 was deducted for deposit. as I arrived my card I reserved the room with I was told they didn't deduct anything from it and as they swiped it it had insufficient funds .so we had to give up our night of gambling and give our 150 cash to them as a hold for harm on our room wtf? wish these people were all on the same team a? so then as we spent the night in our room and checked out we were told at the gaming desk we couldn't receive the 40 in free play I was pissed not to mention the bed king sized bed was like a giant taco me n my wife were rolled to the middle all night it sucked....I think I should be reimbursed my money because the mini vacation was to unstress us and all it did was stress us out....
