Mar 6 '16 at 3:36
After my recent experience with Excalibur, I have to rate it 5 stars. I have stayed here 5 times for a conference each year. The rooms are acceptable but nothing fancy. Comfortable and clean which is all that is required. Amenities are standard and cost can't be better. What really sets them above is customer service. I became sick and was unable to travel but all arrangements had to be cancelled last minute. The fine print dictates charging first night and fees if cancelled 24 hours before the reservation. However, calling the night of my reservation, the kind and helpful staff at the group reservations desk understood that this was out of my control and refunded the entire amount. There was no obligation to do this, but due to a high code of ethics and kindheartness they went above and beyond the expected. This hotel will always be my first choice in Vegas!
