Mar 14 '16 at 19:13
tried to book a free night and the lady on the phone advised me that i'm eligible for 2 consecutive nights. so, i booked an extra day off work so i can take the kids from ottawa to hogansburg to go swimming in their pool. unfortunately, when i got to reception i was told i had to pay $75 for the second night. apparently, i'm not eligible after all. tried to explain what happened and they just offered me a 20% discount. after driving an hour and a half with a car full of screaming kids, i had no choice as they really wanted to stay a couple of nights. to me, this is unacceptable and if i was by myself, i would've just cancelled and never come back. very disappointed with this experience. if anyone else had a similar experience, please post.