Mar 14 '16 at 6:05
My fiance and I went this past weekend to Harvey's. It was a last minute trip, and we booked the reservation that morning. We arrived at around 7 that evening to find that their system had been down for about an hour and were not able to check anyone in. We understand that accidents happen to everybody that can't be helped sometimes. So once we were manually checked in, since they were unable to create room keys, we had to be escorted up by a bellhop. We were told that for our inconvenience, the hotel would be comping our resort fee and a drink if we presented our receipt on check out. The rooms were clean and nice (though we both found it strange that there was no fridge in the room). The staff was courteous and friendly. However, when we were checking out the next morning and brought our drink receipt, we were told that it wouldn't be comped because it wasn't charged to our room. We were frustrated by the miscommunication not only between us and the staff, but also between the staff members about what was going to be done for the patrons who were inconvenienced. Unfortunately, the way this was handled has tarnished our opinion of Harvey's, and we won't be staying there in the future.
