Feb 15 '16 at 9:26
My girlfriend and I stayed here over the Valentine's day weekend. Our experience started off a little rocky. Over the phone, I had upgraded our room to a spa suite from a luxury ski package room. Our original room included ski tickets to Mt. Rose, but when we upgraded it did not include these. I mentioned this to the assistant manager at the check-in desk (9:30 pm 2/12/16), she didn't seem to care nor did not do anything to make us feel better about our stay. I understand it was not her bad, but hotels usually try to do something to make you feel good after you were disappointed. Luckily, the bell desk and concierge Kylea made up for the lack of service at the check-in counter. They worked as a team to take my Valentine's day decorations (Roses, candles, etc.) and Kylea beautifully set everything up and even created a rose petal heart on the bed. This made my girlfriend's night, which made me very happy! Thank you bell desk and Kylea for helping make this weekend into a weekend we will cherish the rest of our lives!