Expand Your Options

Access COMPED cruises, biggest tournaments, and best offers at casinos and cruise lines around the world.

Already a member? Login
Apr 1 '16 at 22:19

Horseshoe Las Vegas

I am currently staying here but things are so bad I thought I would share this now. I want to start with the good: all of the staff have been friendly. This is my first time in Vegas so I didn't know what to expect. The staff on the casino floor as well as the front. That's the only reason this review gets two stars. Now, housekeeping; there is my main problem. This is my second day here and no one has come to clean our room. When we got here the bathroom had sort of been clean. There was still stuff on the mirror as well as gross smelly leftover food in the fridge from previous guests. On the first day they didn't clean we called and they brought up fresh towels and coffee for us. Again, we had to ask for it. Today they also didn't come. We again, called and had to ask for service and to speak to a manager to ask if not cleaning the rooms what normal for this hotel. The management tried to claim we put up our "Do not disturb" sign was up, but I haven't touched it. They offered us a $25 room credit, but seems like small compensation. It's unacceptable when I am staying here for $150 a night PLUS all the resort fees. I have stayed at cheapy rode side hotels for $40 a night that at least make the bed and change out the towels (unless there is a green option and I take it). If I ever came back to Vegas I would never stay here again.
0

Comment

URComped is an independent review platform and is not affiliated with, sponsored by, or endorsed by any of the casinos, slot machine manufacturers, or other entities mentioned on this site. The views and opinions expressed in the reviews are solely those of the individual contributors and do not reflect those of URComped or its staff.

All trademarks, logos, and brand names appearing on this website are the property of their respective owners. Use of these marks does not imply any affiliation with or endorsement by their holders. Trademarks and names are used under nominative fair use for the purpose of identification and commentary only.

Content on URComped, including user-submitted reviews, photographs, and comments, is copyrighted by their respective authors. Reproduction, redistribution, or use of any part of this site in any form without express written permission is prohibited, except as allowed under fair use principles for purposes of commentary, criticism, and educational use.

URComped does not guarantee the accuracy, completeness, or usefulness of any information on the site and expressly disclaims liability for errors or omissions in the information provided. Users are encouraged to verify critical information independently.