Front desk service was a longer than most hotels. I checked in after waiting 19 minutes (yes, I timed it) even though the front desk was fully staffed handling 6 guests at a time. I was offered an upgrade costing $40. Was it worth it? Well, I hate to see the room I paid $180 for and expected at check in ! For all I know, it could have been the same room. The condition of the room I upgraded to was so -so. The carpeting was worn and the décor was basically painted in a chocolate brown. The corners of the trim on the doors were caked with dust! (Something that you happen to notice while using the porcelain facilities.) The shower stall was nicely done, no signs of mold or worn grout. The furnishings showed wear, typical example, chips in the finish on the chairs and the 'bench' at the end of the bed. The linens were rather stiff and irritated the skin to the point of being itchy (insufficient rinse cycle?). I took my family to eat at Bill's Bar a& Burger Restaurant. The food was prepared well but the wait staff was not attentive at all (didn't offer coffee - "no hot water to make coffee"; even got the drink order wrong...seriously, what does it take to write down "TALL beer" (as opposed to the shorter 16 oz variety); and would not accept the $10 food coupon provided at check in as partial payment to my $80 bill so stay away from Bill's Bar & Burger. Even so, food prices were inappropriate. $14 for a chicken wrap (heavily "seasoned" with SALT) ? Someone needs to learn SALT is not a seasoning ! If there was no hot water, the ability to wash dishes comes consistent with state health code comes to mind. All-in-all, if this hotel is representative of what's available in Atlantic City, I would recommend neither Harrah' nor Atlantic City. Over the last 35 years, I've stayed in hotels in 42 of the lower 48 states, in Aruba; (Copenhagen) Denmark; England; (Newport) Wales; (Paris) France; (Gdansk, Warsaw, Krakow, Zakopane) Poland; Puerto Rico; (Taipei) Taiwan; (Saigon) Vietnam and yes, I have stayed at Harrah's Atlantic City before (but this is the first time in the last 10 years). With this in mind, on a dollar-for-dollar basis, Harrah's Resort Atlantic City appears 'dated' and 'worn' and ranks lower than a hotel in a third world country.